Privacy Policy

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VPMGC Pty Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, contact us, request information, or use our services.

By using this website, you agree to the terms of this Privacy Policy.

Who We Are

VPMGC is a property management business based in Queensland, Australia.

If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us using the details at the end of this policy.

What Personal Information We Collect

We may collect personal information that you provide directly to us, including:

  • your name
  • phone number
  • email address
  • property address
  • postal address
  • details about your enquiry
  • information relating to your property or property management needs

We may also collect certain information automatically when you visit our website, such as:

  • your IP address
  • browser type
  • device information
  • pages visited
  • date and time of access
  • referring website
  • cookie and usage data

How We Collect Personal Information

We may collect personal information when you:

  • complete a contact form
  • request a rental appraisal
  • call, email, or otherwise contact us
  • subscribe to communications from us
  • interact with our website
  • engage our services
  • communicate with us through social media or other online platforms

Why We Collect Personal Information

We may collect, hold, use and disclose your personal information for purposes including:

  • responding to enquiries
  • providing property management services
  • arranging rental appraisals
  • communicating with you about your property or our services
  • sending service-related updates
  • improving our website and services
  • internal administration and record keeping
  • complying with legal and regulatory obligations
  • marketing our services, where permitted by law

Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to improve user experience, analyse website traffic, and help us understand how visitors use our site.

Cookies may collect non-identifying information about your visit, but in some cases may be linked to personal information. You can usually adjust your browser settings to refuse cookies, although some parts of the website may not function properly as a result.

We may also use third-party analytics or advertising tools, such as website analytics platforms, to better understand website usage and improve our online services.

Direct Marketing

We may use your personal information to send you updates, service information, promotional material, or other communications about our services where permitted by law.

You can opt out of receiving marketing communications from us at any time by using the unsubscribe link in the communication or by contacting us directly.

Disclosure of Personal Information

We may disclose your personal information to third parties where reasonably necessary for our business operations, including:

  • IT service providers
  • website hosting providers
  • CRM and communication platform providers
  • marketing and analytics providers
  • contractors and professional advisers
  • related service providers engaged in connection with our business
  • government, regulatory, or legal bodies where required by law

We do not sell your personal information to third parties.

Overseas Disclosure

Some of our third-party service providers may store or process personal information outside Australia.

Where this occurs, we will take reasonable steps to ensure that any overseas recipients handle your personal information in a manner consistent with applicable privacy obligations.

Storage and Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we take reasonable precautions, we cannot guarantee the absolute security of information transmitted to or from our website.

Access and Correction

You may request access to the personal information we hold about you, and you may ask us to correct information that is inaccurate, out of date, incomplete, irrelevant, or misleading.

To request access or correction, please contact us using the details below. We may need to verify your identity before processing your request.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. We encourage you to review their privacy policies before providing any personal information.

Complaints

If you believe we have breached applicable privacy obligations, you may contact us to make a complaint.

We will review your complaint and respond within a reasonable time. If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal obligations. The updated version will be posted on this website with the revised effective date.

Contact Us

If you have any questions, requests, or complaints about this Privacy Policy or how we handle your personal information, please contact us:

Vision Property Management Gold Coast

10 Albert Ave, Suite #1138

Broadbeach, QLD 4218

Phone: 1300 760 078

Email: privacy@vpmgc.com.au